Implementation Engineer

Location:          Amstelveen 
Language:         Dutch & English
Contract:          Fulltime (32-40) 
Client-facing:     Yes

Company:

As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. Our customers represent 20% of Fortune 500 and 50% of DAX 30 enterprises.

Your tasks:

• Customer Implementations: Help new customers get started with Serrala's Bill Pay product.
• Customer Success: Keep existing customers happy by implementing improvements and fixing issues.
• Customer Support: Answer customer questions about using Serrala's Bill Pay features, APIs, and app.
• Build Customized Emails: Design and build slick email templates (think HTML & CSS) that match each customer's brand.
• UX/UI: You'll also consider the overall user experience (UX) across different communication channels (email, SMS, app, etc.).
• Basically, you'll be the customer's champion, ensuring they get the most out of Serrala and their clients can pay quickly and easily.

Your Profile:

• Background: You have a Technical Educational Background
• Experience: You've got around 1 year of experience working with software solutions (bonus points if it's technical).
• Solution Focused: You love figuring out solutions and have a keen eye for detail.
• Email Templates: You know your way around HTML & CSS and can code a bit of JavaScript. Designing awesome emails is a plus (knowledge of Figma or similar is a pre).
• Communication: You're a great communicator, in both Dutch and English and your current colleagues rate you as a true team player who is always eager to keep on learning.
• Self-Starting: You have a self-starting work ethic and love to take initiatives.
• Eye for detail: It is all in the details!

Our Offer:

Serrala is a FinTech company with great ambitions to become even more Global. The Product Operations Team for Bill Pay that you will part of is continuously working on product development and customer satisfaction.

We believe that our colleagues are our biggest assets and that offering a flexible working environment supports a good work-life balance. With a Talent Development Team focused on supporting you on your career path, we enjoy seeing you develop!

It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as daily lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.

Next steps: Apply quickly and easily with your CV via our recruiting tool or directly via t.badal@serrala.com

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Thisiera Badal

This role is based in: Amstelveen (hybrid)

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.