Application Analyst 

Location: Chicago Office or Remote, North America (US & Canada) - To support effective team collaboration and meet the role's demands, we are seeking candidates who are located in or can align their working hours with the Eastern Standard Time (EST) zone.
Employment Type: Full-time/Permanent

Travel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 5%

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.

With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation. 

If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us! 

About the role: 

The Application Analyst will be an integral part of the Global Support Team, dedicated to providing exceptional technical and functional support for customers utilizing the SAP Autobank application. The analyst will collaborate with cross-functional teams and end-users to troubleshoot issues, implement solutions, and deliver enhancements while maintaining adherence to global support standards. A strong focus on customer satisfaction and continuous improvement is essential in this position.

Your Day to Day: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Core duties and responsibilities include (but are not limited to) the following: 

• Daily Business: You will manage and address accounting-specific customer inquiries within the SAP environment. 
• Customer Orientation: Your ability to understand customer issues and ask precise questions to gather essential information will be paramount. 
• Teamwork: Collaborate closely with other departments, replicating and resolving issues within our SAP environment using master data, and proposing suitable solutions. 
• Analytical Skills: Assist in optimizing our internal processes and meticulously document solutions for known issues. 
• Problem Solving: Your unique combination of creativity and results-oriented work style will shine as you propose innovative solutions. 
• Other duties as assigned. 

What makes you excel in this position: 

The requirements listed below are representative of the knowledge, skill, and/or ability required: 

• Educational Background: A degree in finance, economics, accounting, or a related field is highly desirable. 
• Professional Experience: Minimum 2 years of practical experience in accounting or finance-related roles, a solid understanding of SAP FI is a plus. 
• Functional Knowledge: Understanding of key financial processes is required. Familiarity with autobank workflows, including cash management, payment processing, account reconciliation, and transaction matching is a plus. 
• Technical Expertise: Familiarity with SAP customizing is a strong advantage. Experience with troubleshooting, configuring, and supporting financial or ERP applications is a plus. 
• Personal Attributes: Independent thinker with a passion for sharing ideas and a commitment to continuous learning and development. 
• Communication Skills: Excellent communication skills paired with an enthusiastic and persuasive demeanor. 

Salary Range
United States: USD 45,000-55,000

Canada: CAD 60,000-75,000

The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations.

What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few...

• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% and immediate vesting and contribution from your first day of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations

Why us?  
What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.  

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

  
[To all recruitment agencies] 
Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes. 

Alternative Job Titles:

• Application Specialist
• Support Specialist
• Support Analyst
• Application Support Specialist
• Application Support Analyst