About the role:

To ensure the efficiency of Serrala's Business Application landscape and support the overarching business strategy by gatekeeping the application and data architecture. The Automation & Integration Expert owns the integration solution landscape and governs interface and automation tools (e.g., RPA bots) to reduce manual efforts, mitigate errors, and boost productivity across departments

Your day to day:

Enterprise Integration & Automation Solutions

• Hands-on development and deployment of robust integration solutions and automation across key enterprise systems, primarily focusing on Salesforce CRM and SAP applications (S/4HANA, SAP Subscription Billing, SAP Concur), as well as legacy on-premise systems, third-party SaaS platforms, and industry-specific tools.
• Build, test, and maintain API-based integrations to enable seamless data exchange between Salesforce, SAP S/4HANA Cloud, SuccessFactors, and other business-critical applications.
• Develop and implement future-proof integration frameworks using MuleSoft, SAP BTP, REST/SOAP APIs, and event-driven frame works to ensure scalability and maintainability.
• Strong hands-on development experience in DataWeave and RAML, enabling effective data transformations to build Robust APIs.
• Implementation experience with complex, multi-system workflows such as Lead-to-Cash, Quote-to-Subscription, and Billing-to-Revenue Recognition, helping bridge data silos and eliminate manual handoffs.
• Build intelligent automation pipelines incorporating AI/ML models for document processing, smart decision routing, predictive data validation, and advanced data mappings.

Process Flow Optimization & Best Practice Leadership

• Analyze current-state business and technical processes across departments including Sales, Finance, and Support to define optimized integration and automation strategies.
• Champion best practices in integration development, emphasizing API-first design, reusability, modular architecture, version control, and structured exception handling (Integration monitoring)
• Spearhead AI-infused optimizations for repetitive or error-prone processes such as quote validation, data anomaly detection, and intelligent exception handling.

Cross-Functional Collaboration & Lifecycle Support

• Collaborate with stakeholders across IT, HR, Finance, Operations, and external vendors to transform business challenges into scalable and sustainable integration solutions.
• Take ownership of Change requests, enhancement initiatives, and Developments with production support efforts, ensuring a balanced approach between rapid delivery and long-term stability.
• Work closely on DevOps to deploy integration components through CI/CD pipelines, ensuring zero-downtime releases and traceable deployments. (Gear Set, Gitlab).

Governance, Documentation & Continuous Improvement

• Define and enforce Enterprise integration standards, ensuring GDPR, SOX, and other regulatory compliance.
• Continuously monitor integration health using logs, alerts, and analytics, and apply iterative improvements based on performance metrics and business feedback.

What makes you excel in this position:

Education & Experience

• Degree in Computer Science, Information Technology, Engineering, or practical knowledge.
• At least 5 years of experience in automation, system integration, or process engineering.
• Proven experience developing and deploying enterprise-grade automation and integration solutions.

Technical & Integration Skills:

• Deep understanding of integration patterns and data models for Salesforce CRM, SAP S/4HANA, and SAP Subscription Billing.
• Proven ability to integrate legacy systems, modern cloud-native platforms, and various ERP solutions using adapters, connectors, and custom APIs.
• Expertise in MuleSoft, SAP BTP, SAP CPI, and event-driven integration patterns leveraging Platform Events, Change Data Capture (CDC), and Apache Kafka.
• Advanced skills in REST/SOAP API design, data transformation, and middleware debugging using tools such as Splunk, Postman, Anypoint Monitoring, and platform logs.
• Proficient in CI/CD automation using Gearset, Jenkins, GitLab, Azure DevOps, and applying GitOps practices in deployment pipelines.

AI & Modernization Skills

• Practical experience incorporating AI/ML capabilities within integration pipelines for:
  • Smart decision routing
  • Predictive failure detection and remediation
• Strong grasp of modernizing legacy systems using cloud-first strategies, containerization (Docker, Kubernetes), and serverless compute models.

Soft & Business Skills

• Broad business process understanding across Sales, Billing, Finance, and Subscription Management domains.
• Strong analytical and problem-solving skills with the ability to effectively communicate complex technical topics to non-technical stakeholders.
• Experience in managing enhancement requests, business change management, impact analysis, and Agile delivery practices across cross-functional teams.

Next steps: Simply apply here via the internal job market - we will contact you as soon as possible. Good to know: We will contact you first - your current manager will not be informed about your internal application.  

Your HR Contact for this position is: Vasiliki Karadima Fragkopoulou 

This role is based in: Germany 

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.