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As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. Our customers represent 20% of Fortune 500 and 50% of DAX 30 enterprises.


We are growing - our goals are ambitious, and to achieve them, we need you. #Bucharest


SaaS Operations Engineer (m/f/d) 


Your tasks: 

  • Big picture: A SmartEye Operations Analyst is primarily responsible for the successful operation of the SmartEye Cloud Platform. This role will provide technical expertise, project coordination, 2nd level support, and successful daily operations of SmartEye as a service. 
  • Problem solving: You troubleshoot software or process issues in a serverless cloud-based environment and offer timely support to customers as second level support. You coordinate with Internal Support, Implementation, and Development to mend inefficiencies, resolve issues, and enhance the application. 
  • Create: You design, organize, and provide reporting to customers and internal stakeholders and coordinate with Implementation Teams to configure and test the solution for new customers. Furthermore, you work with Implementation and Support to implement, and document requested changes in system configurations.  


Your profile: 

  • Background & experience: Must have a strong technical background and a good understanding of operating a serverless cloud-based environment.  
  • Technical expertise: You have an in-depth understanding of JSON structure and content as well as an understanding of Azure Cloud Software Environments, Resources, and Operations. Rest API Communication, including authentication and authorizations is native to you. 
  • Collaboration & Teamwork: Strong collaboration skills with the ability to adjust and pivot as needed. You work well in a fast-paced team environment. 
  • Communication skills: You are fluent in English - verbal and written with ability to build relationships and influence? apply now! 


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Lavinia Popa 

This role is based in: Bucharest 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.


We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable