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Serrala Romania is a subsidiary of the Germany headquartered Serrala Group. Serrala helps clients to optimize payments processes with state of the art technology and services. Today over 2,500 customers use our software to drive innovation and efficiency: from order-to-cash, procure-to-pay and treasury to data and document management.

Represented on three continents with 16 regional offices in Europe, North America and Asia, over 550 employees are dedicated to service companies of all industry sectors – from medium-sized companies to global players.

Serrala Romania provides business and technology consulting, as well as services to member companies of the Serrala Group.

You will have the unique opportunity to be part of and contribute to the growth of the Managed Automation business unit, one of the key strategic areas within Serrala. The Managed Automation unit is a relatively new unit that focusses on delivering readily available FinTech services for clients. By replacing complexity in clients’ processes by best practice services clients benefit from fast time to market, efficiency and transparency. In this role, you will work with clients that are using our data capturing solutions (“SmartEye”) for accounts payable and receivable processes.

The innovative cloud-based SmartEye solutions help customers with digitizing structured and unstructured incoming invoice and remittance streams from customers and suppliers to their respective ERP systems. By using OCR-empowered and template technology customers achieve unparalleled levels of straight through processing. Our customers are large customers with global operations. High levels of security, fast onboarding and robust services are key factors contributing to the success of the service. The services are managed based on clear SLA’s. You will work in a motivated dynamic international team that is growing rapidly and also provides great opportunities for growth.


Cloud Services Technical Specialist 


Recruiter for this position: Lavinia Popa 
Hiring Manager for this position: Daniela Ioana Tacu
Division: Managed Automation 


Your tasks:

  • Big picture: A Cloud Services Specialist is primarily responsible for the successful operation of the

SmartEye Cloud Platform. This role will provide technical expertise, project coordination, 2nd level

support, and successful daily operations of SmartEye - BPI as a service.

  • Problem solving: You troubleshoot software or process issues in a server cloud-based

environment and offer timely support to customers as second level support. You coordinate with Internal

Support, Implementation, and Development to mend inefficiencies, resolve issues, and enhance the


  • Create: You design, organize, and provide reporting to customers and internal stakeholders and

coordinate with Implementation Teams to configure and test the solution for new customers.

Furthermore, you work with Implementation and Support to implement, and document requested

changes in system configurations.

  • Mapping creation: as part of daily operations is the creation of mappings to identify and convert document information using regular expressions.


Your profile

  • Background & experience: Must have a strong technical background and a good understanding of operating a serverless cloud-based environment. 
  • Technical expertise: You have an in-depth understanding of JSON/xml structure and content as well as an understanding of Azure Cloud Software Environments, Resources, and Operations. Rest API Communication, including authentication and authorizations is native to you. SQL DB knowledge would be a plus.
  • Collaboration & Teamwork: Strong collaboration skills with the ability to adjust and pivot as needed. You work well in a fast-paced team environment.
  • Communication skills: You are fluent in English. German would be nice to have.
  • Strong customer focus
  • Ability to handle multiple competing priorities in a fast-paced environment

We offer

  • Solid onboarding
  • Stimulating environment that encourages recommendations for improvements
  • Strongly growing organization
  • Dynamic international environment with open communication
  • Opportunity for your personal development and further training
  • Competitive salary and good benefits


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Lavinia Popa 

This role is based in: Bucharest 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.


We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable