Location: Bucharest, hybrid
Contract: full time / indefinite
Language: English
Work schedule: 16:00 PM - 01:00 AM
Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.  
With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation. 
If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us! 


Meet the Team: 
We are a dedicated Level II support team based in Bucharest, working on SmartEye, an advanced OCR tool designed for optical character recognition on Accounts Payables and Accounts Receivables documents. Our team, consisting of four specialists, collaborates closely with colleagues from North America, Europe, and India to ensure seamless operation and support. SmartEye efficiently extracts data from financial documents and integrates it with other Serrala tools like FS2AP and AR Autobank. This integration streamlines the data flow into tables, significantly reducing the need for manual input and enhancing overall accuracy and productivity.


Your Day to Day: 
•    Second level support: Troubleshooting of software or process issues in a server cloud-based environment and offer timely support to customers; support trouble shooting with our on-premises customers.
•    Go-Live/UAT Support: Resolution for connectivity issues for our US customer go-lives and ensures seamless document flow in collaboration with our Onboarding Team and Consulting Team.
•    Cloud monitoring: Monitoring of application uptime and resolution of blocked threads.
•    Document training: As part of this position, you support the validation of documents during the customer UAT and Hypercare to strengthen the AI engine.
•    Ticket Tirage: Monitoring of all incoming 2nd level tickets and assignment to correct product and specialist.
•    SAP Business Technology Platform support: Troubleshooting of SAP BTP products for our EU and US Customers.
•    Working with different applications for troubleshooting and delivering projects (Visual Studio Code, Notepad++, Postman, .GIT, Bitbucket, Web Services Platforms, etc.).


What makes you excel in this position: 
•    Completed University Degree, or experience on a similar role. 
•    In-depth understanding of JSON/xml structure and content as well as an understanding of Azure Cloud Software Environments, Resources, and Operations.
•    Experience with a Ticketing Tool such as Jira or Freshdesk.
•    Background in support organizations, ideally experience with cloud (services).
•    Rest API Communication, including authentication and authorizations. 
•    Interpersonal skills: eye for details; strong commitment to procedures and methods; manage and prioritize tasks efficiently; solution oriented, problem-solving skills; self-organized and hands-on; eager to learn and develop.


Experience of the following will be considered an advantage:

•    SQL DB and JAVA knowledge.

•    Understanding of AP and AR processes.

•    Knowledge of REST API or API Testing tools.

•    Middleware.

•    SAP BTP Services.


Why us? 
What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.  
[EEO Statement]
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.
[To all recruitment agencies
Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes. 

We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable