Location: Romania, remote
Contract: full time, indefinite
Work schedule: 16:00 PM - 01:00 AM
Language: English (professional)

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications. 

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments. 

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community.

Join us as we lead the future of finance automation!

Meet the Team: 
We are a dedicated Level II support team based in Romania, working on SmartEye, an advanced OCR tool designed for optical character recognition on Accounts Payables and Accounts Receivables documents. Our team, consisting of four specialists, collaborates closely with colleagues from North America, Europe, and India to ensure seamless operation and support. SmartEye efficiently extracts data from financial documents and integrates it with other Serrala tools like FS2AP and AR Autobank. This integration streamlines the data flow into tables, significantly reducing the need for manual input and enhancing overall accuracy and productivity.

Your Day to Day: 

• Second level support: Troubleshooting of software or process issues in a server cloud-based environment and offer timely support to customers as second level support.
• Go-Live/UAT Support: Resolution for connectivity issues for our US customer go-lives and ensures seamless document flow in collaboration with our Onboarding Team and Consulting Team.
• Cloud monitoring: Monitoring of application uptime and resolution of blocked threads.
• Document training: As part of this position, you support the validation of documents during the customer UAT and Hypercare to strengthen the AI engine.
• Ticket Tirage: Monitoring of all incoming 2nd level tickets and assignment to correct product and specialist.
• Working with different applications for troubleshooting and delivering projects (Visual Studio Code, Notepad++, Postman, .GIT, Bitbucket, Web Services Platforms, etc.). 

What makes you excel in this position: 

Education & Experience

• Completed education in IT, business, or a related field – university or equivalent.
• Fluent English communication skills (professional).
• Previous exposure to customer support or service-oriented environments.
• Background in support organizations, ideally with cloud services experience.

Technical Skills

•    Strong understanding of JSON/XML structure and content.
•    Knowledge of Azure Cloud Software Environments, Resources, and Operations.
•    Experience with REST API communication, including authentication and authorization.
•    Experience with API testing tools or REST API knowledge.
•    Middleware knowledge is a plus.
•    Familiarity with ticketing tools such as Jira or Freshdesk.

Soft Skills

• Adaptable and customer-oriented, with strong communication skills.
• Organized and hands-on, able to manage and prioritize tasks effectively.
• Eager to learn, with a proactive mindset and a drive for continuous growth.

Why you’ll love it here  
Step into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fuelled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.
At our core, we're Reliable, Passionate, Empowering, and Enterprising - committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.

EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.

To all recruitment agencies
Serrala does not accept agency resumes. Please do not forward resumes to our job alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.