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As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. Our customers represent 20% of Fortune 500 and 50% of DAX 30 enterprises.


We are growing - our goals are ambitious, and to achieve them, we need you. #Chicago


Customer Success Manager 


Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Establish and nurture relationships with Serrala’s customers at all levels (from finance directors to key-users)
  • Generate and structure customer insights that drives engagement measures, which are unique to each customer
  • Work with a small, global team to shape a high-impact function that boosts the value our products create for our customers.
  • Measure results across a range of indicators and fine tune our Customer Success toolbox accordingly.
  • Work closely with internal stakeholders across the organization, including Sales, Consulting, Global Support and Development, to ensure optimal service levels.
  • Communicating with internal and external customers/stakeholders, mostly on the phone and by e-mail.


Required Education and Experience

  • Bachelor’s degree in Business or Finance (or related) with 3+ years of experience in a customer facing role, ideally in a B2B software/technology environment
  • Experience with track record of quickly grasping complex & technical processes, preferably related to finance and technology
  • Exhibit a do-anything attitude to provide a stellar customer experience
  • Work well with ambiguity, staying focused, diligent and outcome driven
  • Take pride in service and have a passion for communicating & coordinating. 
  • Excellent communication skills, both written and verbal in English


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Hanyu Raelynn Tsai 

This role is based in: Chicago 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.


We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable