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As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. Our customers represent 20% of Fortune 500 and 50% of DAX 30 enterprises.


We are growing - our goals are ambitious, and to achieve them, we need you. #Hamburg


Delivery Manager (m/f/d) 


Your tasks:

  • Delivering results: You will be responsible for on time and on quality delivery of the delivery teams.
  • Managing the Teams: You will be responsible for the functional management of delivery teams in Pune, Bucharest and Germany.
  • Operational planning: You plan and distribute the work across the different teams in line with the planning of deliverables as agreed with the implementation managers and ad hoc requests from service managers.
  • Strategic planning: Together with the PaaS Lead you will define the long-term capacity and skill development of the delivery teams
  • Continuous improvement: You are responsible for the implementation and execution of fact-based continuous improvement processes to increase quality and quantity of deliverables.
  • Employee satisfaction: You are responsible for the employee satisfaction of the members of the delivery teams. Payment as a Service should be "the place to be" and employee satisfaction should on higher than Serrala average.


Your profile:

  • Convincing Background: You have a Bachelor's or Master’s degree in appropriate field of study and 5-7 years’ work experience in a comparable role.
  • The right knowledge: You have a strong understanding of B2B payments and/or corporate financial value chain. You understand the dynamics of international bank connectivity in relation for payment formats, security and the various connectivity options.
  • Hands-on mentality: Your work is service oriented and you have the willingness to go the extra mile.
  • Bridge builder: You can interact across multiple levels within the organization and are able to handle multiple stakeholders at the same time.
  • Project talent: You have the ability to structure and manage complex projects while utilizing your excellent organizational and project management skills.
  • Communication skills: You are fluent in English. Other language skills are a plus!


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Sophie Gottschalk 

This role is based in: Hamburg 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.


We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable