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Serrala is a global financial automation and B2B software provider automating and digitizing all finance processes. By integrating finance and treasury payments into one central end-to-end ecosystem, we create more secure payment capabilities worldwide for enterprises of all sizes. Offering truly differentiated on-premise, cloud and SaaS solutions, Serrala enables the ‘Digital Office of the CFO’ where all financial processes and payments are automated and optimized. Serrala drives innovation for more than 2,800 customers.


Principal Operational Excellence (m/f/d)


Your Role:

· Be a Serrala change agent and implement business excellence across the Serrala organisation.

· Align the company’s financial and operative angles driving efficiency and success.

· Work with Leadership and external partners to process internal ideas, infrastructure, and programs.

· Offer timely and accurate reports about proceedings in the company.

· Motivate and encourage the implementation, resource allocation, and processes in the company.

· Engage in financial review and planning to meet company benchmarks.

· Analyze and monitor which departments can be improved and enhanced for impact.

· Participate in keeping employees engaged and invested in the company processes and policies.

· Support creating the culture that will allow us to produce valuable products and services for your customers and achieve long-term sustainable growth.

· Apply the right tools to the right processes. · Ensure that our processes and workflows are continuous because interruptions create waste and inefficiencies.


Your Profile:

· Convincing functional background: You are bringing 10+ years of experience in Operations Management positions in businesses being larger than Serrala.

· Impact & customer mindset: You have a genius interest in understanding customer needs, communication and interaction with Serrala.

· Strategic thinker: You are able to combine strategic thinking with strong execution qualities.

· Process excellence: Strong understanding of design processes and outcomes, of depth knowledge of requirement management at glance, agile processes, and practices.

· Output orientation: You are an entrepreneurial mind and used to delivering superior results in demanding / fast-pace environments.

· Hands-on mentality: You are close to the details, are able to lead by example and hold yourself accountable for performance by taking absolute ownership for the product function.

· What else? Readiness to work in an international environment with different cultures and multiple time zones; international travel is required; business fluency in English and German



It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool or directly via

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Thisiera Badal

This role is based in: Hamburg (hybrid)  


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.




We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable