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Technical Support Engineer

Datum: 16.06.2022

Standort: Hamburg, DE

Unternehmen: Serrala Group GmbH




As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. More than 100 of S&P500 and over 50% of DAX40 companies are our customers.


We are growing - our goals are ambitious, and to achieve them, we need you. #Hamburg, Remote


Technical Support Engineer 


Your tasks:


  • Prioritize customer issues based on severity and business impact.
  • Keep our customers informed about their ticket status as 1st point of contact.
  • Handle customer tickets based on priority and due date by setting upt their issues in our own SAP Systems.
  • Maintain our internal knowledge base by writing short documents about solutions to known errors.
  • Collaborate with other departments like Quality Assurance and Development.

Your profile:


  • You enjoy technical problem solving and love to be challenged
  • You are a valued contact person for your colleagues with your communicative and service-oriented nature.
  • You ideally bring strong knowledge in Accounting, Finance and Payments.
  • Knowledge of SAP Standard FI is a plus.
  • Knowledge of SAP customizing is of advantage.
  • You're able to speak and write German and English.


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Urban Kress 

This role is based in: Hamburg, Remote 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.