Business Process Administrator (all genders)

Location: Norderstedt

Contract: Fulltime

Language: English/German is a nice to have 

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.

With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation.

If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us!

Meet the Team: 

In this role you would be part of a complete new department and team as well. You can bring a lot of ideas and create your perfect work environement. 

About the role:

Your Day to Day:

• Process Administration: Assist in the administration and coordination of business processes, including data entry, documentation management, and process tracking.

• Documentation Management: Maintain accurate and up-to-date process documentation, including process maps, procedures, and standard operating instructions.

• Process Monitoring: Monitor and track the execution of business processes, ensuring adherence to defined procedures, timelines, and quality standards.

• Data Analysis: Collect and analyze data related to process performance, identifying trends, patterns, and opportunities for improvement.

• Process Improvement Support: Collaborate with cross-functional teams to support process improvement initiatives, including gathering requirements, participating in brainstorming sessions, and implementing changes.

• Training and Support: Provide training and support to employees on process-related topics, ensuring their understanding of procedures and their ability to execute tasks effectively.

• Issue Resolution: Identify and escalate process-related issues or bottlenecks to the appropriate stakeholders, assisting in finding timely resolutions and implementing corrective actions.

• Communication: Facilitate effective communication and collaboration between different teams and departments involved in the execution of business processes.

• Compliance and Quality Assurance: Ensure that processes align with regulatory requirements, company policies, and quality standards, contributing to compliance audits and inspections as needed.

• Process Automation: Support the automation of repetitive or manual tasks within business processes, collaborating with IT or automation teams to identify opportunities and implement solutions.

What makes you excel in this position:

• High school diploma or equivalent required. Associate's or bachelor's degree in Business Administration, Management, or a related field is a plus.

• Excellent communication and interpersonal skills, with the ability to work collaboratively with colleagues at all levels of the organization.

• Good understanding of business process management concepts and methodologies.

• Ability to adapt to changing priorities and work in a fast-paced environment.

• Knowledge of process automation/Process mining tools and technologies is a plus.

• Proven experience in administrative roles, preferably in a process-oriented environment.

• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines effectively.

• Strong analytical and problem-solving skills, with the ability to identify process gaps and propose solutions.

• Minimum 3-5 years of working experience with process documentation tools such as MS Visio, Lucid chart, Smart Draw, etc.

• You communicate fluent in english and german.

• Proficient in using office productivity tools such as Microsoft Office Suite (Word, Excel, PowerPoint) and collaborative platforms.

Why us?

What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.