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As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. Our customers represent 20% of Fortune 500 and 50% of DAX 30 enterprises.


We are growing - our goals are ambitious, and to achieve them, we need you. #Malvern


Customer Value Manager (Accounts Payable) 


Your tasks:

  • Drive Value: You work directly with our customers to understand their level of software adoption and success and help them drive significant value from using Serrala Products
  • Customer Centric: Develop a deep understanding of customer needs and objectives to ensure that Serrala Solutions are properly leveraged
  • Teamplay: Work alongside Customer Engagement and additional internal functions to build and maintain strong relationships with key-users and other key customer stakeholder
  • Achieving goals: Communicate across all levels of internal (senior) stakeholder such as Sales, Consulting, Global Support or development to ensure that our service level is on target. 
  • The big picture: Drive customer advocacy through case studies and references and support the creation of digital training material 


Your profile:

  • Background & experience: Must have proven experience in Accounts Payable or related finance areas, preferably at a multinational company
  • Education: BS/ BA degree in Business, IT, Finance or a comparable education, Master’s degree is a plus
  • Manage complexity: You have a proven track record of quickly grasping complex & technical processes in a finance context
  • Service Mentality: You have a do-anything attitude to provide a stellar customer experience
  • Have an eye for detail: You work well with ambiguity, staying focused, diligent and outcome driven
  • Communication skills: You are fluent in English – verbal and written with ability to build relationships and influence


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Hanyu Raelynn Tsai 

This role is based in: Malvern 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.


We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable