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As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. More than 100 of S&P500 and over 50% of DAX40 companies are our customers.


We are growing - our goals are ambitious, and to achieve them, we need you. #Chicago, IL or remote (US)


Delivery Manager, Data and Document Management 


This is not a posting for employees or employment in CA, CO, NY,or WA. Persons in such state are excluded from consideration for employment and the Company will reject any applicant information from any such person. Applicants must attest that they are not from CA, CO, NY, or WA for consideration for employment and no work will be permitted in CA, CO, NY,or WA, in whole or in part, in the performance of the position. The falsification of applicant information will result in immediate exclusion from employment consideration or termination from employment.

Primary Purpose of The Position:
We are looking for a Delivery Manager to lead a team of consultants for implementation projects. The Delivery Manager position is an integral part of the Serrala Corestone (Data and Document Management) team, having to participate in multiple areas and functions of the team.


Essential Duties and Responsibilities:

Core duties and responsibilities include (but are not limited to) the following:

  • Prepares and maintains the project plan, then reports progress against the project budget.
  • Leads an interdepartmental team to complete assigned projects on time, to specifications, and with accuracy and efficiency.
  • Outlines the tasks involved in the project and delegates accordingly.
  • Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriate).
  • Conducts cost analysis, estimating expected costs for the project.
  • Addresses questions, concerns, and/or complaints throughout the project.
  • Acts as a liaison between Serrala, customers, and vendors. 
  • Communicates and collaborates with other departments to provide information required to promote and sell new projects or improve existing solutions.
  • Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
  • Work closely with clients & business representatives to understand their business needs and design plans to solve their DVM issue or requirement.
  • Work with the Account Executive during the sales cycle ensuring the DVM requirements are being addressed and are being updated in the SOW or Work Order.
  • Implement the chosen solution during pilot or prove of concept phase to learn from it (gather the necessary knowledge) and turn it into a repeatable process for delivery.
  • Provide consultant performance feedback to leadership


Supervisory Responsibilities:

  • Oversees a team of consultants from a project perspective.
  • Delegates work and assignments to team members based on expertise, work experience, and time constraints. 



The requirements listed below are representative of the knowledge, skill, and/or ability required:

  • Education and/or Experience – Bachelor’s degree in a related field, which may include Computer Science, Business, or Engineering. 
  • Technical Experience – Experience with full life cycle project implementation for SAP systems. 
  • Project Experience - Experience with managing SAP data archiving projects from design to go-live.
  • Language Skills – Excellent verbal and written communication skills.  As well as interpersonal and customer service skills. 
  • Analytical Skills –Strong supervisory and leadership skills with the ability to analyze and problem solve. Quickly learn about the products being developed and organize time to meet deadlines.   


The requirements listed below are preferred but not required: 

  • Ideally three years of experience with data and document management. Knowledge of SAP data and table structures, especially with SAP HANA and SAP S/4 HANA technology is highly desirable.
  • Certified PMP or Six Sigma 

What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few...

  • Medical, Dental, and Vision Insurance - available to you from your first day of employment
  • 401(k) - dollar for dollar matching up to 4% and immediate vesting and contribution from your first day of employment
  • Up to a $275 monthly reimbursement for phone and internet.
  • Employee Assistance Program
  • LifeMart - discounts on travel, food, products, and services
  • Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.


We Are Serrala. We have grown from a small family-owned business into an ambitious, global FinTech with 30+ years of experience. We are hungry to evolve, reinvent ourselves and grow - standing still is not an option.

We Are Serralians. A diverse team of 700 + techies, finance and payment experts, creatives and business administrators in 15+ offices around the globe. We see ourselves as a global family that stays connected despite physical distance and celebrates the idea of community. #WeArePassionate #WeAreEmpowering #WeAreEnterprising #WeAreReliable