Senior IT Support Specialist 

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.  

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.  

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. 

Join us as we lead the future of finance automation! 

Tasks and accountabilities 

Endpoint Management (Jamf + Intune)
• Manage and optimize Apple device management using Jamf Pro: enrollment, configuration profiles, policies, packages, patching, app distribution, inventory reporting.• Manage and optimize Windows / cross-platform management using Microsoft Intune: Autopilot provisioning, compliance policies, configuration profiles, app deployment, update rings, device health monitoring.
• Establish device lifecycle standards: procurement readiness, provisioning, repairs, replacements, and secure decommissioning.

Endpoint Security & Compliance
• Partner with Security teams to implement and maintain endpoint security controls such as device compliance, disk encryption (BitLocker/FileVault), EDR onboarding, firewall configuration, secure baselines, and conditional access readiness.
• Drive vulnerability reduction via patching, configuration hardening, and endpoint security best practices.
• Ensure endpoints meet audit and compliance requirements (e.g., asset inventory accuracy, encryption reporting, compliance posture).

End-User Support (Windows + macOS + Microsoft Ecosystem)
• Provide L2/L3 support for end-user issues across Microsoft and Mac environments: Microsoft 365 apps, Outlook/Teams, OneDrive sync, VPN/Wi‑Fi, printing, certificates, SSO/MFA, device performance issues.
• macOS troubleshooting: profiles, keychain/cert issues, network connectivity, app deployment, OS upgrade issues.
• Windows troubleshooting: provisioning, updates, driver issues, policy conflicts, performance, app install failures.
• Own knowledge management: create/update KB articles, known error database, and standard operating procedures (SOPs).

Process, Tools & Continuous Improvement
• Operate within ITSM processes (Incident/Request/Change/Problem).
• Maintain operational dashboards and reporting: SLA attainment, MTTR, ticket trends, top repeat issues, patch compliance.
• Identify opportunities to automate (self-service, scripts, policy-driven remediation) and reduce repetitive ticke

Technical/ professional qualifications    Technical (Must-have)

• Strong hands-on experience with Microsoft Intune and Jamf integration (endpoint management).• Solid understanding of Endpoint Security concepts: encryption, compliance, secure configuration, EDR onboarding coordination, conditional access readiness.
• Proven troubleshooting expertise for Windows and macOS end-user issues in a corporate environment.
• Strong working knowledge of: Azure AD / Entra ID fundamentals (device identity, SSO/MFA basics), Microsoft 365 Apps/Teams/Outlook/OneDrive support, networking fundamentals (DNS, DHCP, VPN, Wi‑Fi, proxy), patch management and OS upgrade strategies.
• Third party endpoint applications.

Next steps: Simply apply here via the internal job market - we will contact you as soon as possible. Good to know: We will contact you first - your current manager will not be informed about your internal application.  
Your HR Contact for this position is: Vipin Yadav 
This role is based in: Pune 
 
EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.