Site Reliability Engineer (all genders) 

Serrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.  

Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.  

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. 

Join us as we lead the future of finance automation! 

Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse global community. 

Join us as we lead the future of finance automation! 

Are you passionate about Site Reliability Engineering, do you have an eye for SLIs, SLOs, and automation, do you like eliminating toil, and does it excite you to get things done in close collaboration with people around the globe? If you are Interested in keeping things simple, running infrastructure reliability, and supporting engineering teams to continuously ship great software this role is perfect for you.

What You Will Do

- As a Site Reliability Engineer (SRE) at Serrala, you'll be part of a highly collaborative team focused on provisioning and maintaining infrastructure and services with stability, sustainability, and security always on your mind.
- You will work in a self-guided, cross-functional team responsible for everything from modernizing traditional services to deploying new technology.
- You'll collaborate closely with application engineers, platform engineers, and product managers to maintain and optimize our cloud-based systems.
- You set up the test and production environments together with our engineering teams using infrastructure as code. You automate manual tasks and monitor all components running under the team's governance
- Your expertise and discretion will be required to think outside the box and resolve highly complex issues creatively and effectively.

Your responsibilities in a glance:

System Monitoring and Incident Response:
- Monitor system health, detect anomalies, and respond promptly to incidents.
- Drive continuous risk mitigation and reduction through direct involvement in incident management, blameless postmortems, and follow-ups.
- Work on complex issues, analyzing situations or data that require in-depth evaluation.
- Investigate and troubleshoot issues related to services.
- Implement proactive measures to prevent service disruptions.

Infrastructure Automation:
- Develop and provision infrastructure-as-code (IaC) scripts for deployment and scaling with Terraform and Ansible.
- Automate routine tasks to improve efficiency and reduce manual intervention.

Performance optimization:
- Collaborate with development teams to optimize software performance.
- Drive measurable improvements to the reliability, performance, and efficiency of our production systems through instrumentation, analysis, and implementation of engineering improvements.
- Identify bottlenecks and implement solutions to enhance system speed and reliability.
- Develop repeatable, low-toil operational practices through the development of automated systems for software delivery, and system failover.

Capacity Planning:
- Forecast resource requirements based on traffic patterns and business growth.
- Scale infrastructure to accommodate increasing demand.

Security and Compliance:
- Ensure compliance with industry standards and best practices.
- Implement security controls and participate in security audits.

What makes you excel in this position:

- Familiar with the automation of routine tasks.
- Experience working with Cloud technologies (Azure preferred).- Deep understanding and hands-on experience with Linux & Windows administration, scripting (Bash, Python or any similar programming/scripting language), and troubleshooting.
- Understanding of network protocols, DNS, and related technologies.
- Comfortable providing a wide range of support, from simple issue resolution to end-to-end onboarding.
- Experience with incident management in a production environment
- Strong sense of accountability and commitment to problem solving, backed by a curiosity to dig deep and identify root causes.
- Familiarity with Terraform, Ansible, Jenkins, Gitlab, GitHub, Vault, Docker
- Proven knowledge of programming and scripting e.g. Java, Python, MySQL etc.
- Use of Jira, Confluence

 - Some experience in an SRE role, or in a comparable role (e.g. system administration), operating in a scaled environment.
- Firm grasp of the SRE philosophy and mindset, with practical experience working on or directly with SRE teams that have proactively engaged in system design and improvement.

- Strong troubleshooting & solving skills, effective communication, and a proactive attitude
- Willingness to proactively engage with development teams to influence the course of software design and operational practices.
- Passionate for continuous learning and leverage the scientific method to ensure nothing is taken for granted.
- Proven knowledge of spoken and written English.

Next steps: Simply apply here via the internal job market - we will contact you as soon as possible. Good to know: We will contact you first - your current manager will not be informed about your internal application.  
Your HR Contact for this position is: Ioana Savu 
This role is based in: Berlin 
 
EEO Statement
We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state, or local laws.