Software Service Engineer (all genders) 

Location:              Amstelveen / Netherlands
Contract:              Full-time
Language:            Dutch & English 

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.   

With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation.  

If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us!  

Meet the Team:  

The Bill Pay support team plays an important role in the performance of the division. A total of 3 team members  to ensure a robust and responsive service.

Your Day to Day:

• Client Engagement: Create and maintain custom solutions to facilitate seamless integration of the Alevate Bill Pay solution.
• Service Implementation: Collaboratively oversee the technical facets of onboarding new customers to our services and ensure smooth integration of enhancements for existing clients.
• Technical Support: Provide responsive support to address inquiries from customers and prospects about API usage, application's technical intricacies, and the deployability of our services.

What makes you excel in this position:

• Previous experience in a similar role of about 2-3 years;
• Fluency in written and spoken of both Dutch and English;
• Profound familiarity with our tech stacks is essential, as our processes are constructed using Pentaho Data Integration with customization in Javascript and NodeJS. Basic understanding of SFTP, SSH, etc. is also necessary.
• Cloud Aptitude: Experience with tools within the Azure Stack, including Azure Logic Apps and App Services, is advantageous.
• Attention to Detail: You possess a keen ability to work meticulously, ensuring the security, visual appeal, clarity, and user-friendliness of the end product.
• Industry Insight: Previous exposure to a related industry is highly advantageous, enhancing your ability to excel in this role.

Why us?

What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive.

At Serrala, our global teams are eager to evolve, advance, and innovate.  We continuously improve the way we work with professional development at the core of what we do.

With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.