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Customer Success Training & Knowledge Specialist (m/f/d)

Datum: 20.11.2021

Standort: DE

Unternehmen: Serrala Group GmbH




As a global B2B FinTech software company, Serrala helps organizations automate their complex finance processes to stay ahead of the curve. With locations in Europe, North America and Asia, our 700+ employees are dedicated to servicing our customers in all industry sectors, from medium-sized companies to global players. Our customers represent 20% of Fortune 500 and 50% of DAX 30 enterprises.


We are growing - our goals are ambitious, and to achieve them, we need you. #Hamburg


Customer Success Training & Knowledge Specialist (m/f/d) 


Your tasks:

  • Customer Focus: You work closely with our global customer engagement team to identify common knowledge gaps on key-user level for our most relevant products.
  • Teamwork: You collaborate with internal stakeholder from Product Management, Consulting, Support and Product Success to collect “best of” Serrala content and to coordinate the creation of additional customer facing content that boost product adoption and success for our customers.
  • To-the-point: You align with Marketing to ensure that the content we provide is to the point and in line with our CI.
  • Delivery: You engage with our global customer base and host 1:1 and 1:n training sessions yourself to bring basic concepts around our software across to our customer base.


Your profile:

  • Background & experience: Must have 3+ years professional experience with exposure to one or more of the following disciplines: consulting, research and analysis, knowledge management, marketing and/or project management.
  • Education: BS/ BA degree in Business, IT, Finance or a comparable training, Master’s degree is a plus.
  • Manage complexity: You have a proven track record of quickly grasping complex & technical processes, ideally in a B2B and/or finance environment.
  • Work Attitude: you are attentive to detail and very organized. You’re known for your high-quality work.
  • Communication skills: You are fluent in English – verbal and written, with the ability to deliver strong communication and presentations? apply now!


It’s time to become a Serralian…

Do you look forward to taking on exciting challenges in an expanding and innovative environment? We continuously improve the way we work, including modern and flexible working conditions, professional development as part of our LearnLab, joint team events such as monthly lunches, after work events, and the Serralian Base Camp. And yes, we also promote sports activities and provide organic fruit and refreshing beverages.


Next steps: Apply quickly and easily with your CV via our recruiting tool.

Pro-Tip: Skip the cover letter and pitch us in 3 sentences why exactly you are the perfect match for our team!

Your HR Contact for this position is: Sven Bunkus 

This role is based in: Hamburg 


[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.


[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our jobs alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.